Last Updated: November 16, 2025
At Atelier Seraphium Inc., protecting your personal information is one of our highest priorities. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website, purchase our products, or engage with us through other means. By using our website and services, you consent to the practices described in this policy. If you do not agree, please refrain from using our services.
1. Information We Collect
We collect personal information to provide you with the best shopping experience possible and ensure our services operate effectively. This includes information you provide directly to us, information we automatically collect through your interactions with our website, and information we may receive from third parties.
Personal Information You Provide: When you interact with us, we may collect information such as your name, email address, phone number, billing and shipping addresses, payment information, and details about your purchase history. This information is typically collected when you create an account, place an order, subscribe to our newsletter, or contact our customer service team.
Information Automatically Collected: We may automatically collect information about your use of our website, including your IP address, browser type, device type, operating system, pages visited, time spent on pages, and interactions with our website. This helps us analyze trends, improve our website, and tailor our content to your preferences.
Information from Third Parties: In some cases, we may receive personal data from third parties, such as social media platforms if you interact with our posts or ads, delivery partners to facilitate shipping, and analytics providers to enhance website performance. This information is used in accordance with applicable laws and this Privacy Policy.
2. How We Use Your Information
We use the personal information we collect for a variety of purposes, including processing your transactions, improving our services, and communicating with you effectively. Specifically, we may use your information to fulfill and manage your orders, process returns and exchanges and provide customer support. Additionally, we may use your preferences and purchase history to personalize your shopping experience and recommend products that match your interests.
With your consent, we may send you promotional emails, newsletters, and special offers. If you choose to opt-out of receiving marketing communications, you may still receive transactional or service-related messages. Furthermore, we may use your data for internal purposes, such as conducting market research, monitoring website usage, and improving our services. Finally, we process your information to comply with legal obligations and detect or prevent fraudulent activity.
3. Disclosure of Your Information
We value your privacy and only share your personal information when necessary to provide our services or comply with legal obligations. Your information may be shared with trusted service providers, including payment processors, shipping companies, and IT support providers, who assist us in fulfilling your orders and maintaining our website. These third parties are contractually obligated to use your data solely for the purposes we specify.
In certain circumstances, we may disclose your information to comply with legal obligations, such as responding to court orders or government requests. Additionally, if Seraphine Inc. undergoes a business transaction, such as a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We do not sell your personal information to third parties.
4. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes retaining your data to complete transactions, providing customer support, complying with legal obligations, and resolving disputes. Once your information is no longer required, we securely delete or anonymize it to protect your privacy. The retention period for certain data may vary depending on legal or regulatory requirements.
5. Cookies and Tracking Technologies
Cookies and similar technologies are used on our website to enhance your browsing experience, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device, enabling our website to remember your preferences and improve functionality.
We use various types of cookies, including essential cookies required for the operation of our website, performance cookies to analyze how users interact with our site, and advertising cookies to deliver tailored promotions. You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact certain features of our website.
We also use third-party tools, such as Google Analytics, to monitor website performance and understand user behavior. These tools may collect information about your device and browsing habits, which are used to improve our services. For more information, visit Google’s Privacy Policy.
6. Your Rights
Depending on your location, you may have rights regarding your personal data under applicable privacy laws. These rights may include accessing your personal information, correcting inaccuracies, deleting your data, and receiving a copy of your data in a portable format. You may also have the right to withdraw consent for marketing communications or object to certain types of data processing.
To exercise your rights, please contact us at privacy@seraphinejewelry.ca. We will respond to your request in accordance with applicable laws and may require verification of your identity before proceeding.
7. Data Protection and Security
We implement a range of security measures to protect your personal information from unauthorized access, misuse, or disclosure. These measures include encryption, secure servers, and access controls. While we take reasonable steps to secure your data, no system is completely secure, and we cannot guarantee the absolute security of your information.
8. Cross-Border Data Transfers
Your personal information may be processed or stored in countries outside of Canada, including the United States or other countries with different data protection laws. We ensure that such transfers comply with applicable legal requirements and that your data is protected through contractual safeguards or other approved mechanisms.
9. Minors’ Privacy
We do not knowingly collect personal information from minors without parental consent. If we become aware that we have collected such information, we will take steps to delete it promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. Links to Third-Party Websites
Our website may contain links to external websites for your convenience. Please note that we are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any updates will be posted on this page with the revised “Last Updated” date. For significant changes, we may notify you via email or through our website.
12. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us using the information below:
- Email: support@seraphium.ca